Pricing & Payment Policy

Pricing
All prices are in Malaysian Ringgit and quoted as Nett Price. Prices are subject to the implementation of the Goods and Services Tax.

Kindly refer any inquiries regarding pricing and billing issues to our Customer Service at 1300 88 0234 during office hours (8.30am - 5.30pm) or e-mail to us at callcentre@gribbles.com.my .

Credit & Payment Policy
For account opening, please complete Gribbles Credit Application Form (download form here) and return to us at the stated address together with relevant supporting photocopy documents i.e. Form 24 and 49 (for Sdn Bhd Co), SSM Registration form (for Soles Proprietor/Partnership Firm), Dr’s latest APC and Dr’s NRIC.  

Kindly refer any inquiries regarding account i.e. balance enquiry, payment, invoices and statement of accounts to our Finance staff at 03-78417763/764/765/766 during office hours (8.30am - 5.30pm) on weekdays.

We seek your co-operation on the following matters to prevent any disputes:

  • Please check your invoices promptly.
  • Kindly notify us of any discrepancy on the invoice or statement of account immediately.
  • Insist on a credit note if you have been incorrectly billed.
  • Cash payment is not encouraged.
  • At no time shall cash be handed to our couriers.
  • Always insist on an official receipt if cash is handed over to our office staff. Please notify our Finance Department immediately.
  • Payment in the form of a local cheque. Kindly cross out to "Account Payee only".
  • Cheque payable to "Gribbles Pathology (M) Sdn Bhd" only.
  • Please write on the back of the cheque, the following:
    • Name of Clinic
    • Account number
    • The Invoice number(s) for this payment
  • Credit card payment is available at our selected Counter Offices. Please check with our Finance Dept (Only Visa and Mastercard).
  • Our Marketing and Courier staff are authorised to collect cheques on behalf of the company. Alternatively you may wish to mail the cheques to our Petaling Jaya head office, Attention to Finance Dept.
  • We also encourage payment vide Electronic Funds Transfer or directly banking of your payment to our Bank Account. For further details, please contact our Finance Staff.   

Our credit term is strictly thirty (30) days from the date of the invoice. We reserve the right to impose a late penalty charge for outstanding invoices. Kindly refer to our statement of account.

 

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